Working with Case Managers

Timeframes vary depending on the complexity of the package, staffing requirements and clinical needs.

Following referral, we will work with the case manager to establish an appropriate mobilisation plan and keep all stakeholders updated throughout the process.

Yes. Where possible, we recruit dedicated care teams around the individual client, allowing us to focus on compatibility, continuity and the specific skills required for the package.

Absolutely. We regularly support individuals returning home following rehabilitation and can work closely alongside rehabilitation teams, therapists and Active Neuro services to help maintain continuity and support ongoing goals.

Yes. Our dual registration for Personal Care and Treatment of Disease, Disorder or Injury (TDDI) enables us to support a broad range of complex clinical interventions and high-dependency packages within the home environment.

Care needs rarely remain static, particularly for individuals with complex injuries, rehabilitation goals or progressive conditions. As a minimum, care plans are formally reviewed every six months by a qualified healthcare professional, with additional reviews triggered by any significant change in circumstances, health, outcomes or support requirements.

Reviews are completed in partnership with the client, their family and the wider multidisciplinary team wherever appropriate. This helps ensure care remains aligned with rehabilitation goals, changing needs and desired outcomes.

Oversight is achieved through a combination of clinical leadership, regular package reviews, competency management, supervision, observations and digital care monitoring.

Our Care Managers and Clinical Managers remain actively involved in package delivery, reviewing care plans, monitoring quality indicators and identifying opportunities to improve outcomes. Care packages are regularly assessed to ensure they remain safe, effective and person-centred.

All Support Workers receive mandatory training and any package-specific training required for the individual they support.

Competencies are assessed and reviewed on an ongoing basis, with regular observations, supervision and refresher training to ensure standards are maintained and care continues to be delivered safely and effectively.

Quality assurance is embedded throughout our services. Regular reviews include consideration of incidents, risk assessments, medication management, equipment checks, care documentation, client feedback and care delivery processes. Where issues are identified, action can be taken quickly to ensure the package remains safe and effective.

Our priority is maintaining continuity and reducing disruption for the client. Through ongoing package management, regular reviews, staff supervision, competency monitoring and close communication with the multidisciplinary team, we aim to identify potential issues early and address them proactively. This helps create more sustainable packages and reduces the risk of avoidable breakdowns in care.

Once a referral is received, a member of our team will discuss the client's circumstances, goals and requirements in detail.

We will review available information, identify the most appropriate care solution and, where appropriate, arrange an assessment. From there, we can begin recruitment, care planning, training and mobilisation of the package.

Throughout the process, we work closely with the case manager and wider multidisciplinary team to ensure the package is aligned with agreed outcomes and objectives.

We have experience supporting privately funded, publicly funded and litigation-funded care packages, including:

• NHS Continuing Healthcare (CHC)
• Integrated Care Board (ICB) funding
• Local authority funding
• Direct Payments
• Personal Health Budgets
• Deputyship-managed funds
• Personal injury and clinical negligence settlements
• Private funding arrangements