About Active Assistance

For over 25 years, we have supported children, young people and adults with complex needs to build confidence, maintain independence, and achieve a better quality of life - both in their homes and through our wider care services.

  • Over 25 years’ specialist experience
  • Nurse-led and clinically governed
  • Supporting individuals across England and Wales
Speak to a specialist today: 0333 091 5901Make an enquiry

A Leading Complex Care Provider in the UK

Active Assistance (part of Active Care Group) is one of the UK’s most experienced providers of complex care, supporting individuals with a wide range of high-dependency and long-term needs.

Unlike many home care providers, our focus is not just on general domiciliary care. We specialise in supporting people whose needs are more complex - whether due to neurological conditions, injury, disability or ongoing health requirements.

Our approach is built around understanding the individual: their goals, their environment, and the level of support needed to help them live safely and confidently at home

A Joined-up Pathway from Rehabilitation to Home

What sets us apart is our ability to support people at every stage of their journey. Through Active Care Group's wider services - including specialist rehabilitation, residential care, supported living and neurological support - we provide a joined-up pathway that extends beyond home care alone.

For many individuals, returning home after hospital or rehabilitation is a critical and often complex transition. We work closely with clinical teams, therapists and case managers to ensure care is coordinated, consistent, and aligned to the individual’s recovery.

This continuity allows individuals to:

  • Maintain progress made during rehabilitation
  • Build independence within a familiar environment
  • Receive ongoing support that evolves with their needs

Our Approach to Care

Our support is designed to be both clinically robust and deeply personal. Every package is built around the individual, combining clinical oversight with day-to-day support to create a holistic approach that reflects not just medical needs, but lifestyle, routines and personal goals.

Care is overseen by experienced professionals, including Registered Nurses and Care Managers, ensuring that support remains safe, structured and responsive as needs change.

Supporting People with
Complex Needs

We support individuals living with a wide range of complex conditions, including:

Our services are designed to integrate clinical care, rehabilitation and everyday support, helping individuals to live as independently and comfortably as possible at home.

Real Stories From People We Support

Home Care That
Supports Independence

The impact of the right care goes far beyond practical support - it allows people to rebuild confidence, reconnect with their lives, and look ahead with greater independence.

Across our services, we have supported individuals to:

  • Transition safely home following long hospital stays

  • Regain independence in everyday activities

  • Reconnect with family life and personal interests

  • Improve both physical and emotional wellbeing

  • “The care provided is of a high calibre, my husband is thriving at home and has such a positive outlook on things.”

    Partner of one of our clients

  • “The care I receive allows me to do anything I want to do and go wherever I like, when I like.”

    Patty, client of Active Assistance

Trusted, Regulated and Accredited

We are committed to delivering care that is safe, effective and held to the highest standards. Our services are regulated by the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW), ensuring independent oversight of quality, safety and governance.

CQC Outstanding & Care Inspectorate Wales Excellent

Active Assistance is dual registered with the CQC for both Personal Care (DC) and Treatment of Disease, Disorder or Injury (TDDI), meaning we can deliver clinical and healthcare interventions, not just daily living support.

AreaPersonal CareTreatment of Disease, Disorder, or Injury
Type of careNon-clinicalClinical
Delivered byCare workersHealthcare professionals or supervised staff
ExamplesWashing, dressing, daily living supportMedication, wound care, clinical interventions
CQC requirementPersonal Care registrationTDDI registration
ComplexityLowerHigher / more complex needs

We are also proud to hold a range of professional memberships, accreditations and strategic partnerships that demonstrate our commitment to quality, safety, clinical excellence and continuous improvement across every aspect of our service.

This includes:

  • SIA
  • UKABIF
  • Brain Injury Group
  • https://www.headway.org.uk/
  • https://matthampsonfoundation.org/
  • National Autistic Society

Our People

Our teams are at the heart of everything we do. From experienced Care Managers and Registered Nurses to highly trained Support Workers, every member of our team plays a role in delivering care that is consistent, compassionate and clinically informed.

We invest in training, development and ongoing support to ensure our teams are equipped to manage complex needs and deliver care to the highest standard.

Just as importantly, we focus on building strong, trusted relationships - ensuring individuals are supported by people who understand their needs, preferences and routines.

Leading this commitment is our experienced Senior Management Team, whose passion, knowledge and leadership help shape the care we deliver every day.

Sally Kimberley, Managing Director at Active Assistance

Chief Operating Officer

Natasha Wilson, Operations Director at Active Assistance

Operations Director

Adam Scott, Quality and Governance Lead ​at Active Assistance

Quality and Governance Lead

Samantha Cole, National Clinical Lead at Active Assistance

Clinical Lead

Louise Gibbs, Senior Operations Manager at Active Assistance

Senior Operations Manager

Anna Keane, Senior Operations Manager at Active Assistance

Senior Operations Manager

Lisa Porter

Business Development Manager (South East and East of England)

Michelle Brewer

Business Development Manager (Wales and South West England)

Vasi Palimaru

Business Development Manager (Midlands and North of England)

Sally Kimberley, Managing Director at Active Assistance

Sally Kimberley

Chief Operating Officer

Sally has more than 20 years' experience in complex care and has held a range of leadership positions within Active Assistance and Active Care Group. Having progressed through operational and clinical leadership roles, she has played a key part in developing high-quality care services across the UK. Sally is passionate about delivering safe, person-centred care and ensuring teams are empowered to achieve the best possible outcomes for the people they support.

Natasha Wilson, Operations Director at Active Assistance

Natasha Wilson

Operations Director

Natasha leads operational delivery across our services, working closely with teams, families and healthcare professionals to ensure people receive outstanding support tailored to their needs. With a strong focus on quality, workforce development and continuous improvement, she is committed to creating positive experiences and outcomes for both clients and colleagues.

Adam Scott, Quality and Governance Lead ​at Active Assistance

Adam Scott

Quality and Governance Lead

Adam oversees quality assurance, compliance and governance across the organisation, helping to ensure services consistently meet the highest standards of care. Working closely with operational and clinical teams, he drives continuous improvement initiatives, promotes best practice and supports a culture of accountability, learning and excellence.

Samantha Cole, National Clinical Lead at Active Assistance

Samantha Cole

Clinical Lead

Samantha is a registered nurse with more than 30 years' healthcare experience and has spent almost two decades working within complex care services. She has held a variety of clinical leadership roles across Active Assistance and Active Care Group, overseeing care packages for people with complex healthcare needs. As National Clinical Lead, Samantha is responsible for maintaining clinical excellence, supporting multidisciplinary teams and driving positive outcomes for the people we support.

Louise Gibbs, Senior Operations Manager at Active Assistance

Louise Gibbs

Senior Operations Manager

Louise has been part of Active Care Group for over 17 years, progressing through leadership roles from Team Leader to Operations Manager before becoming Senior Operations Manager. Her extensive experience gives her a deep understanding of delivering complex care in people's homes, supporting teams to provide high-quality, person-centred services that help individuals live independently and achieve their goals.

Anna Keane, Senior Operations Manager at Active Assistance

Anna Keane

Senior Operations Manager

Anna brings extensive people and operational leadership experience to her role as Senior Operations Manager. Having joined Active Care Group in 2022, she has held senior positions across people and culture before moving into operations. Anna is passionate about supporting colleagues to thrive and ensuring individuals receive compassionate, high-quality care that is tailored to their unique needs and aspirations.

Lisa Porter

Lisa Porter

Business Development Manager (South East and East of England)

Lisa has over a decade of experience in healthcare, spanning referrals, quality, compliance and business development. Her extensive knowledge of care services and passion for home-based support enable her to work closely with professionals and families to develop personalised care solutions. Lisa is a strong advocate for helping individuals live safely and independently in their own homes wherever possible.

Mobile: 07521 416770

Email: lisa.porter@activecaregroup.co.uk

NHS email: lisa.porter17@nhs.net

Michelle Brewer

Michelle Brewer

Business Development Manager (Wales and South West England)

Michelle brings extensive healthcare business development experience and a strong understanding of complex care services delivered in the community. Working closely with healthcare professionals, commissioners, case managers and families, she supports individuals with complex needs to access high-quality care in their own homes. Michelle is passionate about building trusted relationships and helping people achieve greater independence and quality of life.

Mobile: 07708 081433

Email: Michelle.Brewer@activecaregroup.co.uk 

NHS email: michelle.brewer5@nhs.net 

Vasi Palimaru

Vasi Palimaru

Business Development Manager (Midlands and North of England)

Vasi has a broad background in business development, stakeholder engagement and relationship management within health and social care. He works collaboratively with case managers, commissioners, healthcare professionals and families to develop tailored care solutions that meet individual needs. Vasi is committed to expanding access to specialist care services and ensuring people receive the right support at the right time.

Mobile: 07708 081468

Email: Vasile.Palimaru@activecaregroup.co.uk

NHS email: v.palimaru@nhs.net

Working with Families
and Professionals

We work in partnership with both families and professionals to deliver coordinated, effective care.

  • For families, this means providing reassurance, clarity and guidance at every stage of the journey.

  • For professionals - including case managers, clinicians and legal teams - it means delivering structured, well-managed care packages supported by clear communication and clinical oversight.

This collaborative approach ensures that care remains aligned, responsive and focused on achieving the best possible outcomes.

Where We Provide
Home Care

Active Assistance provide care across England and Wales, with regional teams delivering support in both urban and rural communities.

Our national reach allows us to support a wide range of needs, while maintaining a personalised, local approach to care delivery.

Our Awards, Memberships & Accreditations

Need Help Arranging
Specialist Care at Home?

Talk to a member of our team today. We'll listen first, explain your options clearly and take the next step at your pace.

Call now - 0333 091 5901Enquire online