Working with Care and Legal Professionals

Supporting case managers, legal professionals, commissioners and healthcare teams with clinically-led home care solutions across England and Wales.

  • Dual-registered for Personal Care and TDDI
  • Supporting complex and clinically-led packages of care
  • Dedicated recruitment and management of care teams
Speak to a Specialist Today: 0333 091 5901Make a Referral
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Specialist Care at Home for Complex Needs

Arranging care for individuals with complex needs requires more than simply sourcing support. It requires a provider that can deliver safe, sustainable and outcome-focused care, while working collaboratively with the wider team involved.

At Active Assistance, we have over 25 years' experience delivering specialist care at home for people with complex injuries, disabilities and health conditions. As part of Active Care Group, we can support individuals at different stages of their journey, from rehabilitation through to long-term care at home.

Part of a Wider Care Pathway

As part of Active Care Group, we can support individuals at different stages of their journey, helping professionals access a broader range of expertise through a single organisation.

  • Rehabilitation

    Specialist inpatient and outpatient neurological rehabilitation.

  • Case Management

    Coordinating rehabilitation, care, support and long-term outcomes.

  • Care at Home

    Specialist live-in, visiting and complex care delivered in the individual's own home.

  • Additional Support

    Supported living and residential care, giving flexible pathways when needs change over time.

By combining rehabilitation, case management and specialist care services within the wider Group, we help create smoother transitions, reduce provider fragmentation, and support continuity throughout a person’s care journey.

Why Professionals Choose Active Assistance

  • Dual Registration and Clinical Capability

    Registered for both Personal Care and the Treatment of Disease, Disorder or Injury (TDDI), so we can deliver packages that extend beyond basic personal care and include specialist interventions where required.

  • Client-Specific Recruitment

    Rather than relying solely on existing staffing pools, we recruit and build dedicated care teams around the individual, their clinical needs, goals, routines and lifestyle.

  • A Joined-Up Pathway of Care

    As part of Active Care Group, we can support individuals at different stages of their journey, including rehabilitation, residential, supported living and community services.

  • Robust Governance and Oversight

    Every package benefits from clear governance processes, clinical oversight and structured quality assurance, so care is safe, sustainable and measurable.

Trusted by Care Professionals

Conditions We Can Support

Our teams regularly support individuals living with brain injury, spinal cord injury, neurological and neurodegenerative conditions, respiratory and ventilation needs, physical disabilities, learning disabilities and autism, mental health conditions, and gastro-intestinal and complex nutritional needs.

  • Brain Injury Care

    Helping individuals rebuild confidence, maintain independence and continue rehabilitation following acquired or traumatic brain injury.

  • Mental Health Support

    Supporting people with mental health conditions to live independently, maintain stability, and rebuild confidence in everyday life.

  • Neurological Care

    Specialist support for people living with neurological and neurodegenerative conditions, helping them maintain independence, wellbeing and quality of life at home.

  • Physical Disability Support

    Specialist support for people with disabilities, that promotes independence, opportunity and quality of life.

  • Spinal Cord Injury Care

    Supporting recovery, independence, and quality of life through specialist, clinically-led care.

Our Approach to Complex Conditions

Many of the people we support are living with multiple, interconnected conditions that require input from a range of health and social care professionals. Our approach is designed to bring these elements together, creating a fully coordinated package of care that is tailored to the individual's needs, goals and circumstances.

Working closely with families, case managers, therapists, commissioners and clinical teams, we ensure every aspect of support is aligned and delivered seamlessly. Through regular reviews, clinical oversight and outcome-focused planning, we adapt care as needs change, helping people to achieve greater independence, stability and quality of life while providing reassurance to those around them.

Learn More About the Types of Care We Offer

A Fully Managed Service

We understand that coordinating a package of care involves much more than arranging support. Our teams manage every aspect of package delivery, including:

  • Recruitment
  • Mandatory training
  • Clinical competencies
  • Ongoing competency management
  • Care planning
  • Rotas and holiday cover
  • Clinical oversight
  • Regular reviews

This allows professionals to remain focused on achieving outcomes while knowing the day-to-day management of the package is being handled by an experienced team.

Clinical Oversight and Real-Time Reporting

We combine digital innovation with clinical expertise to improve safety, oversight and outcomes across our services.

Through our electronic care planning platform, Nourish, and Power BI reporting systems, we have real-time visibility of care delivery, medication management and service performance. This enables proactive monitoring, supports faster decision-making and helps ensure care remains safe, effective and person-centred.

Our live care monitoring technology, including iPads within client homes where appropriate, allows care teams to capture information in real time and improve communication across families, clinicians and multidisciplinary teams.

This Approach Strengthens

  • Oversight and clinical governance
  • Medication management and compliance
  • Communication with families and professionals
  • Continuity and consistency of care
  • Data-driven quality improvement

For professionals, this provides greater transparency and assurance that care is being delivered as planned and that issues can be identified and addressed quickly.

Meet Our Referrals Team

Our Business Development Team works closely with case managers, commissioners, solicitors, NHS professionals and multidisciplinary teams to ensure individuals can access the specialist support they need.

With extensive experience across complex care, rehabilitation and community-based services, they act as a trusted point of contact, helping professionals navigate referrals, discuss care solutions and develop bespoke packages that deliver positive outcomes for clients and their families.

Lisa Porter

Business Development Manager (South East and East of England)

Michelle Brewer

Business Development Manager (Wales and South West England)

Vasi Palimaru

Business Development Manager (Midlands and North of England)

Lisa Porter

Lisa Porter

Business Development Manager (South East and East of England)

Lisa has over a decade of experience in healthcare, spanning referrals, quality, compliance and business development. Her extensive knowledge of care services and passion for home-based support enable her to work closely with professionals and families to develop personalised care solutions. Lisa is a strong advocate for helping individuals live safely and independently in their own homes wherever possible.

Mobile: 07521 416770

Email: lisa.porter@activecaregroup.co.uk

NHS email: lisa.porter17@nhs.net

Michelle Brewer

Michelle Brewer

Business Development Manager (Wales and South West England)

Michelle brings extensive healthcare business development experience and a strong understanding of complex care services delivered in the community. Working closely with healthcare professionals, commissioners, case managers and families, she supports individuals with complex needs to access high-quality care in their own homes. Michelle is passionate about building trusted relationships and helping people achieve greater independence and quality of life.

Mobile: 07708 081433

Email: Michelle.Brewer@activecaregroup.co.uk 

NHS email: michelle.brewer5@nhs.net 

Vasi Palimaru

Vasi Palimaru

Business Development Manager (Midlands and North of England)

Vasi has a broad background in business development, stakeholder engagement and relationship management within health and social care. He works collaboratively with case managers, commissioners, healthcare professionals and families to develop tailored care solutions that meet individual needs. Vasi is committed to expanding access to specialist care services and ensuring people receive the right support at the right time.

Mobile: 07708 081468

Email: Vasile.Palimaru@activecaregroup.co.uk

NHS email: v.palimaru@nhs.net

Frequently Asked Questions

Timeframes vary depending on the complexity of the package and the individual's requirements. Following referral, our team will assess the situation and work to establish the most appropriate package of support as efficiently as possible.

Yes, we recruit dedicated care teams around the individual rather than simply filling shifts from an existing pool of staff. This allows us to focus on skills, experience, personality and compatibility with the individual's goals and circumstances.

Yes. As a provider registered for both Personal Care and Treatment of Disease, Disorder or Injury (TDDI), we support a wide range of complex and clinically-led care packages, including those involving specialist interventions, rehabilitation and ongoing clinical oversight.

Absolutely. We regularly work alongside case managers, therapists, clinicians, commissioners and other professionals to ensure care remains coordinated and aligned with wider goals and treatment plans.

Yes. Needs may change over time as health circumstances, treatment plans or wider care requirements evolve. We regularly review support arrangements to ensure care remains appropriate and responsive while maintaining continuity for the individual and their family. As part of Active Care Group, we can also help individuals and professionals explore wider support options where appropriate.

Yes. Our services are regulated by the relevant care regulators, including the Care Quality Commission (CQC) in England and the Care Inspectorate Wales (CIW) in Wales.

This provides reassurance that care is delivered within robust clinical, governance and safeguarding frameworks, and is regularly assessed against recognised standards for quality, safety and effectiveness.

Active Assistance is registered for both Personal Care and the Treatment of Disease, Disorder or Injury, reflecting our ability to support individuals with complex health needs as well as day-to-day care requirements.

We combine clinical oversight with digital care management systems to provide real-time visibility of care delivery.

Using electronic care planning, live care monitoring and performance reporting tools, we can monitor care activities, medication management and service quality as they happen. This supports proactive governance, reduces reliance on retrospective reporting and helps ensure packages remain safe, effective and aligned with agreed outcomes.

For professionals, this provides greater transparency and confidence in the delivery of care.

Once we receive a referral, a member of our team will make contact to understand the individual's needs, circumstances, and desired outcomes.

Throughout the process, we work closely with the referrer and wider multidisciplinary team to ensure the package is safe, sustainable, and aligned with the individual's goals.

We work with a variety of funding routes and have experience supporting both privately funded and publicly funded care packages. This includes:

  • NHS Continuing Healthcare (CHC)
  • Integrated Care Boards (ICBs)
  • Local authority funding
  • Direct Payments
  • Personal Health Budgets
  • Deputyship and trust-managed funds
  • Personal injury and clinical negligence settlements
  • Privately funded care

If funding arrangements are still being established, we can work alongside the individual, family, case manager, solicitor or commissioner to help identify the most appropriate pathway and develop a package that reflects the individual's needs.

Our Awards, Memberships & Accreditations

Speak to Our Professional
Referrals Team

Whether you're coordinating a complex package of care, planning a hospital discharge, managing a litigation case or looking for a specialist provider for a commissioned service, our team is here to help. We'll take the time to understand your requirements and identify the most appropriate next steps.

Call Us Today: 0333 091 5901Make a Referral