Domiciliary Care at Home

Domiciliary care involves visits at agreed times throughout the day or week, while live-in care involves a dedicated Support Worker living in the individual's home.

Many people find domiciliary care provides the right level of support while allowing them to maintain independence. If needs become more complex over time, support can be reviewed and adapted accordingly.

Yes. Many of the individuals we support have complex clinical, neurological or rehabilitation needs that go beyond traditional home care services.

Our dual registration for Personal Care and Treatment of Disease, Disorder or Injury (TDDI), together with nurse-led oversight and specialist training, enables us to support more complex packages of care in the home environment.

Absolutely. We regularly support individuals transitioning home following hospital treatment, specialist rehabilitation or significant changes in health.

The right support can help rebuild routines, maintain rehabilitation goals and provide reassurance during what is often a significant adjustment period.

We recognise that building trust and consistency is incredibly important. Where possible, we aim to provide continuity in the people delivering care, helping individuals build positive relationships with their support team and feel comfortable with the care they receive.

Consistency can be particularly important for people living with a neurological condition, autism, a brain injury, or a mental health condition, where familiarity and routine can have a significant impact on wellbeing.

We recruit specifically for each package wherever possible, taking into account the individual's needs, goals, personality and environment.

All Support Workers receive mandatory training, package-specific training and ongoing competency assessments to ensure they can deliver safe, effective and person-centred support.

Needs can change over time due to recovery, rehabilitation progress, changing health conditions or personal circumstances.

Care plans are reviewed regularly by qualified healthcare professionals and can be updated whenever there is a significant change in health, risk, goals or support requirements. This helps ensure support remains aligned with the individual's needs and desired outcomes.

As part of Active Care Group, we can also help individuals, families and professionals explore wider support options if circumstances change significantly, helping provide continuity and reassurance for the future.

Yes. Our services are regulated by the relevant care regulators, including the Care Quality Commission (CQC) in England and the Care Inspectorate Wales (CIW) in Wales.

This provides reassurance that care is delivered within robust clinical, governance and safeguarding frameworks, and is regularly assessed against recognised standards for quality, safety and effectiveness.

Active Assistance is registered for both Personal Care and the Treatment of Disease, Disorder or Injury, reflecting our ability to support individuals with complex health needs as well as day-to-day care requirements.

Your first conversation with us is simply an opportunity to discuss your circumstances and explore the support options available.

We'll take the time to understand your needs, answer your questions and explain the services that may be appropriate. If required, we can then arrange an assessment and develop a personalised package of care.

Funding arrangements vary depending on individual circumstances.

Domiciliary care may be funded privately, through NHS Continuing Healthcare, local authority funding, direct payments, case management arrangements or personal injury and insurance settlements.

Our team can help explain the different options available and guide you through the process.