Home Care in East of England

Supporting recovery, independence, and quality of life through specialist, clinically-led care.

  • Over 25 years' specialist experience
  • Clinically-led care with nurse oversight
  • Seamless pathway from rehabilitation to home
Speak to a specialist today: 0333 091 5901Make an enquiry
Registered location
East of England
Address
Unit 2, Newmarket Business Centre, Exning Road, Suffolk CB8 0AT
Telephone
0333 091 5901

Specialist Home Care in East of England

Many families in the East of England are juggling demanding careers, often travelling into London or Cambridge, while trying to arrange care for someone they love. Further north and east, in rural Suffolk and Norfolk, the challenge is different: specialist home care providers are fewer and further between. 

At Active Assistance, we specialise in supporting individuals with complex conditions in their own homes. Our focus is not only on delivering care safely, but on helping each person maintain independence, rebuild confidence and live as fully as possible in their own environment. 

From Cambridge, Harpenden and Berkhamsted to Saffron Walden, Woodbridge and the North Norfolk coast, we support people in a wide range of settings, from family homes to period properties and rural retreats. 

Complex and Specialist Care at Home

Our expertise lies in supporting individuals with complex, long-term and high-dependency needs - delivering care that goes beyond standard home care services.

We regularly support people living with:

  • Brain and spinal cord injuries, including acquired and traumatic brain injury
  • Neurological and neurodegenerative conditions, such as Parkinson’s disease, multiple sclerosis and MND
  • Respiratory and ventilation needs, including tracheostomy and assisted ventilation
  • Complex physical disabilities requiring ongoing clinical input
  • Learning disabilities and associated health needs

We also support individuals in situations where care needs are evolving or more intensive, including:

  • Transitioning home following hospital discharge or rehabilitation
  • Continuing rehabilitation within the home environment
  • Requiring 24-hour or live-in care
  • Managing cognitive or behavioural changes

Each care package is designed to support both clinical and day-to-day needs, helping individuals live as independently and confidently as possible at home

View all care services

Supporting Individuals Across East of England

With the right support in place, home can become a place of progress and stability.

We have supported individuals across the East of England to rebuild their independence following life-changing conditions - from returning home after prolonged hospital stays to re-establishing everyday routines and reconnecting with their communities.

They have made such a difference to our lives – we are very grateful that she is so well supported.
– Family member

National Expertise, Delivered Locally

As part of Active Care Group, we offer the strength and experience of a large organisation, combined with a responsive, local approach.

Our regional teams across the East of England ensure that care is delivered by people who understand the local area, while benefiting from the resources, clinical governance and expertise of the wider organisation.

How to Arrange Care in East of England

Arranging care doesn’t have to be complicated. Our team will guide you through each step of the process:

  1. 1

    Contact Our Team

    Tell us about your situation, needs and goals.

  2. 2

    Receive a Personalised Assessment

    We'll work with you to understand the support required and recommend the most appropriate solution.

  3. 3

    Begin Your Care Journey

    Once a care plan is agreed, we'll put the right support in place and continue to review it as needs evolve.

Start with a conversation

Frequently Asked Questions

We provide care across the East of England, supporting people in cities, towns, and rural communities. 

This includes: 

  • Home care in Cambridgeshire, including Cambridge, Ely and the surrounding villages 
  • Home care in Hertfordshire, including Harpenden, Berkhamsted and Radlett 
  • Home care in Essex, including Brentwood, Chelmsford, Ingatestone and Saffron Walden 
  • Home care in Suffolk, including Woodbridge, Bury St Edmunds, Aldeburgh and Southwold 
  • Home care in Norfolk, including Norwich, Holt and the North Norfolk coast 
  • Home care in Bedfordshire, including Ampthill and Woburn 

Costs vary depending on the level of support required. Visiting care is typically charged hourly, while live-in care is priced weekly. We can provide guidance based on your individual needs.

In many cases, care can be arranged quickly, particularly following a hospital discharge or urgent change in circumstances. Timing will depend on the level of support required, but our team will always aim to put care in place as efficiently as possible.

Yes. Active Assistance specialise in supporting individuals whose needs go beyond standard home care, including those requiring ongoing clinical input, coordinated care packages, or specialist expertise.

This can include situations where care involves multiple elements - such as managing physical health needs alongside cognitive or behavioural changes, or supporting individuals whose needs are evolving following illness, injury or treatment.

Our role is to bring these elements together into a single, well-structured care plan - ensuring support is consistent, safe, and able to adapt over time. Where appropriate, we also work alongside other professionals involved in the individual’s care to maintain a joined-up approach.

Yes. Our services are regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England.

This means our care is regularly assessed against national standards for safety, quality and effectiveness. It also provides reassurance that our teams follow established clinical and governance frameworks when delivering care in the home.

For families, CQC regulation offers an additional level of confidence, particularly when arranging care in more complex or high-dependency situations.

Your first conversation doesn't need to be a commitment to care.

We will take time to understand your situation, answer any initial questions and discuss the support you may need. From there, we can arrange an assessment and recommend a care plan tailored to the individual.

For many families, that initial conversation provides valuable clarity and reassurance at a time when there can be a lot of uncertainty.

Funding arrangements vary depending on individual circumstances.

Care may be funded privately, through an insurance or personal injury settlement, or via NHS or local authority funding pathways. Our team can talk you through the options available and help you understand what may be appropriate in your situation.

Speak to Our
East of England Team

Taking the first step can feel overwhelming, but you don’t have to navigate it alone.

Our team is here to help you understand your options, plan the next steps, and arrange the right support for your situation.

Call us today: 0333 091 5901Make an enquiry